Site Rules and Usage Policy

1. General Usage Rules

• You may only use the platform for lawful purposes.
• You must not share your account with others.
• Creating multiple accounts is prohibited.
• Users under 18 may not register on the platform.
• Your profile information must be accurate and up to date.

2. Prohibited Content

The following content is strictly prohibited:

• Abuse and offensive language: Insults directed at other users, tradespeople, or platform staff.
• Racism and discrimination: Content that discriminates based on race, religion, gender, nationality, or sexual orientation.
• Sexual content: Pornographic, obscene, or sexually explicit materials.
• Violence: Content promoting violence, threats, or harmful behaviour.
• Illegal activities: Illegal services, smuggling, or fraud.
• Personal information sharing: Sharing others' personal information without consent.
• Spam: Repetitive, irrelevant, or advertising messages.
• Fake documents: Fake certificates, diplomas, or identity documents.

3. Tradesperson and Business Rules

• You must have the necessary qualifications and documents for the services you provide.
• Pricing must be transparent and honest.
• Attend appointments on time; inform in advance if you need to cancel.
• Keep customer information confidential and do not share with third parties.
• You may request payment after the job is completed.
• Sharing false or misleading profile information is prohibited.
• Defaming other tradespeople or making false complaints is prohibited.

4. Member (Customer) Rules

• Your job listings must be genuine and detailed.
• Communicate respectfully with tradespeople.
• Pay the agreed price on time.
• Making false complaints is prohibited.
• Attempting to bypass the platform to avoid fees is prohibited.

5. Review and Comment Rules

• Reviews must be based on genuine experiences.
• They must not contain abuse, offensive language, or personal attacks.
• Writing fake reviews to defame competitors is prohibited.
• Writing fake positive reviews for your own profile is prohibited.
• Sharing phone numbers, email, or website in reviews is prohibited.

6. Messaging Rules

• Messages must be professional and respectful.
• Sending spam or repetitive messages is prohibited.
• Advertising or promotional messages are prohibited.
• Requesting off-platform payment or communication is prohibited.

7. Sanctions

The following sanctions may apply to users who violate the rules:

• Warning: Written warning for first offences.
• Content removal: Removal of content that violates the rules.
• Temporary suspension: Account suspension for 7 to 30 days.
• Permanent closure: Permanent account closure for serious or repeated violations.
• Legal action: Legal proceedings for illegal activities.

8. Complaints and Appeals

If you see a rule violation:

• Use the "Report" button on the profile or listing page.
• Send detailed information to support@fixnear.net.

If your account was unfairly suspended, you may appeal at appeals@fixnear.net.

9. Updates to the Rules

FixNear reserves the right to update these rules without prior notice. Updates are published on this page and take effect immediately.

10. Contact

For questions about the rules: