Rowlen Boiler Services LTD

Dan from Rowlen Boiler Services did a great job of recommending the right boiler, pump and hot water cylinder system for our house. We are delighted with the results which transformed our luke warm central heating system into radiators that are really hot and heat our house much more quickly than before. Dan’s work was professional, thorough and he explained things every step of the way. His pipe work is beautiful too. Thanks Rowlen!

I used Rowlen Boiler Services recently and they were very friendly and helpful. Lucy was great organising and the engineer quickly found the issue. He fixed it very quickly when they had the part.

I booked a routine boiler service through Rowlen Boiler Services. Unfortunately, the first two attempts to service my boiler fell through as the engineer booked to do the work had fallen ill and communicated this to Rowlen at late notice. On both occasions I was called by Lucy at Rowlen who was very professional, apologised profusely and made suret to rearrange my appointment which was appreciated. It is of course frustrating to arrange your schedule to WFH on a given day for a booking to have it cancelled at very late notice but illness happens and the team at Rowlen dealt with it well. I finally had my service on the third attempt and it went smoothly. Further good customer service (in a not ideal context) came in the form of a discount for the service which the team at Rowlen volunteered. Despite the cancellations I experienced I still had a good experience with Rowlen due to the good customer service provided by Lucy and team over the phone as well as by email. I would use them again.

I needed a boiler service and a valve replacing on a radiator. It was easy to arrange the work and Lucy in the office was professional and helpful on the phone. Henry arrived on time and was quickly to work. He fixed the valve quickly; efficiently and with no fuss or mess. He was always polite and explained what he was doing. He also explained that somebody else would come along and do the boiler service. And sure enougg Gavin came along a little later and sorted the boiler service. He was friendly and helpful; explained what he was doing and why. Pointed out a couple of things to look for in the future. All in all, a really good service and I've no hesitation in using Rowlen again in the future. GV

Review for Gas Engineer (Hive Smart Heating Installation) We recently had a gas engineer install a Hive smart heating system at our apartment in North London, and the experience was excellent. They were helpful, professional, and cost-effective, making the whole process smooth and stress-free. What stood out was their attention to detail, they identified an issue with our existing heating system valve and clearly explained what needed to be done to fix it. This proactive approach saved us potential headaches down the line. The only minor point was that we had to cover parking costs, which wasn’t mentioned in the initial quotation. It would have been helpful to know this upfront. Overall, we’re very satisfied with the service and would highly recommend them for anyone looking for smart heating installation or general heating system support.