Pimlico Plumbers

We had an extremely disappointing experience with Pimlico Plumbers regarding our central heating. On the first visit, an engineer attended and “fixed” the heating, but did not explain what he had done. The system had been reset so that it was no longer operating automatically, and no instructions were provided on how to operate the manual settings he had left in place. We were charged over £600 for this visit. Shortly afterwards, the boiler stopped working again. When we called Pimlico back, the engineer’s conclusion was that we would need an entirely new boiler costing more than £7,000. Before proceeding with such an expensive replacement, we investigated the issue ourselves and were able to resolve the problem without replacing the boiler. Despite this, Pimlico still attempted to charge us £175 for a call-out fee. The experience left us with the impression that the service model prioritises upselling very expensive solutions rather than properly diagnosing and resolving the issue. For anyone experiencing boiler problems, I would strongly recommend using a trusted local heating engineer or seeking a second opinion before agreeing to major works. We will not be using Pimlico Plumbers again.

Whenever we need anything done and we know we need it done quickly we always call Pimlico. This time we had a nightmare on a Sunday evening when part of our kitchen ceiling collapsed four days before moving out due to a faulty shower drain. Monday morning the plumber arrived, Tuesday the plasterer came and by Thursday evening after I'd painted everything was back to normal. Top class service and work.

James attended our problem today and we cannot fault his expertise and manner. He was thorough, efficient and kind. He was honest about pricing and even though the initial consultation was expensive, it was worth it to have such a reassuring and friendly person giving us good advice for the resolution of what turned out to be quite a major issue. If you need someone to give you answers to tricky plumbing problems, James at Pimlico Plumbers is your man. Shout out to the fact he had to commute home through rush hour traffic too. Good man.

I am posting this review to warn others about the level of service and professionalism I experienced with Pimlico. Pimlico installed a fire door for me less than a year ago. Over time, I noticed the lock becoming stiff, so I used a small amount of WD40 to ease it. The day after I returned home from a short walk and was completely unable to turn the key, leaving me locked out. When I contacted the installer, I was met with an unhelpful and dismissive response. I was told that using WD40 had “invalidated my warranty,” accompanied by a generic Google image about why WD40 shouldn’t generally be used, rather than anything in the actual warranty, or any attempt to take responsibility for or properly assess the installation. Given the lock was under a year old, this felt like an excuse rather than a solution. I was forced to call an independent professional locksmith, who was appalled by the quality of the original work. He confirmed that the lock had been badly misaligned and poorly installed and would not have lasted much longer regardless. He also adjusted some screws on the door closer as the door had slammed shut since it's installation, something he was concerned could affect its performance as a fire door. As I live on the top floor, this is a serious safety issue. I now have real concerns about whether the door meets the correct fire safety standards at all, given how shoddily it was fitted. This experience has left me frustrated and worried, and I would strongly recommend thinking very carefully before using Pimlico, especially for safety-critical work like fire doors and locks.

I am taking the time to write this review in recognition of the excellent service provided by Myles Crowley, an engineer from Pimlico Plumbers. He arrived exactly at the agreed time and promptly dealt with the issue, explaining clearly that he would return on Sunday between 8am–9pm to complete the job once the necessary materials had been ordered. Throughout the process, Myles was professional, polite, efficient, and tidy. He communicated clearly, explaining both the nature of the problem and its causes, demonstrating impressive knowledge of his field. Most importantly, he delivered on everything he said he would do, within the timeframe he promised. Myles was an outstanding representative of Pimlico Plumbers, and I am very pleased with the service I received. (Jennifer, London)