City Plumbing

Very disappointing service from City Plumbing Mitcham. I phoned ahead to check availability of a specific boiler part and was explicitly told it was in stock. Based on that confirmation, I drove 35 minutes to the branch, only to be told on arrival that the part was not actually available. As a result, I was unable to repair a boiler for an elderly lady that evening, which is completely unacceptable given the circumstances. To make matters worse, when I explained the situation and asked about alternative solutions, there was no attempt to help — no discount, no goodwill gesture, and no proactive support to resolve the issue. Wasting time is one thing, but giving incorrect stock information and then offering zero accountability or assistance is poor customer service. I won’t be relying on this branch again for urgent or time-critical work. I went there on the 30th January the time was 16.40. if management care about service then address the issue with this dsipondent member of staff. City plumbing in general are great especially Kenley branch who I will continue to use.

I got served this guy called Jay, I explained to him what I was trying accomplish and the information and products i received from screw fix was completely wrong, I showed Jay the same pictures i showed the person in screwfix who served me now jay Identified whats the problem was straight away got me the parts, and went to draw diagram of the best way of fitting the kitchen pipe work so i could get dishwasher and washing machine connect and ran around my kitchen. Please bare in mind I am not plumber in any shape. His advices and his diagram worked like treat. So thank you Jay if you see this nice one, City Plumbing you have a real asset there. cheers

Jeremy he did a good explanation And he is so kind and he helped us too much Thank you so much for your help good service

Having had a nightmare trying to place an order for radiators from the Sutton branch, we placed an order with Jay at the Croydon branch. He was really helpful and ensured we had the right radiators for our needs. He even rang us after the radiators had been delivered to ensure the delivery driver has bought them in safely and that they were all in perfect condition. Very happy with Jay and would go direct to him for any further requirements in the future.

**Outstanding Service and Expertise from Jay at City Plumbing** I recently had the pleasure of dealing with Jay at City Plumbing, and I can confidently say he is a true expert in plumbing and heating. His extensive knowledge and ability to explain complex issues in a clear and helpful manner make him an invaluable asset to anyone in need of guidance. Jay goes above and beyond to ensure customers get the right products for their needs, offering practical advice that saves both time and money. His professionalism, patience, and attention to detail are second to none. Whether you're a professional tradesperson or a homeowner tackling a DIY project, Jay’s expertise will give you confidence in your purchase. Highly recommend Jay for his outstanding customer service and deep industry knowledge. A five-star experience all around.