Housekeep

I tried Housekeep for their ironing after seeing so many glowing reviews and believing their promise of sending “vetted, experienced professionals.” Sadly, the experience was dreadful from beginning to end. Housekeep gives customers no control over who enters their home. There’s no option to request a female or male cleaner — a serious concern if you live alone — and they only confirm the cleaner around 6 pm the night before. By then, you can’t cancel without being charged, and there’s no way to view the cleaner’s profile or experience in advance. You’re essentially left in the dark about who is coming until it’s too late — a real catch‑22. The cleaner (ironer) who arrived was polite but completely inexperienced, openly admitting that he’d only ironed his own clothes at home. The results matched that — uneven, patchy, and unprofessional. The bigger issue isn’t with the poor cleaner, but with Housekeep’s misleading claim that their cleaners are vetted and trained through an “8‑step process.” Clearly, that process doesn’t ensure experience or suitability. It’s like they choose anyone off the street who is willing to join and clean for their platform and like a lottery you’re lucky if you get a good cleaner or bad one, hence the mixed reviews. After several emails and discussions, Housekeep did eventually issue a full refund, which I appreciate. However, the lack of transparency, safety considerations, and quality control left such a poor impression that I won’t be using their service again. Housekeep markets itself as a trustworthy, professional platform — but my experience showed a company that fails to deliver on its promises. Proceed with caution, especially if you value safety, reliability, and honesty about who’s entering your home. Two stars because they did refund me.

I’m very disappointed with my recent experience. I had booked a deep clean and was given an arrival window between 9am and 12pm. I waited the full three hours, then allowed an additional 15–20 minutes before contacting Housekeep to find out what was happening. Only at that point was I told that the team would not be able to attend and the job could not be completed. By the time I received this information, I had already wasted around four hours of my day waiting. I was told the team were ill and that they couldn’t notify me sooner. However, this is difficult to accept given that the only reason I was informed at all was because I contacted them myself. Proactive communication should be the minimum expectation in situations like this. To their credit, they did try to find a replacement team, and when that wasn’t possible, they processed a refund promptly. I understand that unforeseen circumstances such as illness can happen. However, the lack of timely communication and the amount of time I was left waiting without any update is unacceptable. Overall, while the refund was appreciated, the poor communication and disruption to my day mean I would hesitate to rely on this service again.

Had 1 good cleaner and 3 bad cleaners! Kept thinking maybe I would have better luck next time. But not using them again after this recent one. Cleaners were so slow, not sure if they do it on purpose! My house on this occasion wasn't even that bad and I stay in the house tidying away and cleaning bits and bobs to make it easier for them. After 1 hour and 20 mins the cleaner had just finished the kitchen. It usually takes me around 45 minutes, would have expected a paid professional to do it 35, all she had to do downstairs was vacuum. 1hour 20minutes!!! For what your paying it isn't worth it. She spent 20 minutes in the bathroom, went in to check afterwards, absolutely nothing had been done but just sprayed the sink and mirror. Very very frustrating when your short of time and then have to vacuum and clean the rest of the house yourself as your cleaner didn't do it and you paid £42 for 2 hours. Only did kitchen, vacuumed hallway and just about did the bathroom. Not 2 hours work.

Terrible experience, was sworn at, scolded, made to feel extremely uncomfortable in my own home! Do not book Doinita! I went down to meet the cleaner today. She was extremely rude. She was smoking outside when I went to meet her and was literally grunting at me. I said I was getting her the cleaning products from my car and she was extremely aggressive and asked what I was doing, even though I just told her I said you can start with the kitchen. She has spent 2 hours running the tap so I couldn't hear what she was doing. When I asked her which cleaning products she had used, as I had given her a whole bag of cleaning products she became extremely aggressive shouting at me and saying I've said you haven't done a good job. This is untrue. I just asked her a question . She has spent 2 hours doing the kitchen which is a small kitchen and was already quite clean. And the microwave and kettle are still dirty. She had headphones in and was probably listening to a podcast or her phone and not really doing anything. Just rubbing the tap! When i went to the kitchen she started shouting at me. I wanted her to do the living room and bathroom too which she has not been done. I asked her to clean the fridge, she started scolding me saying how long it hasn’t been cleaned for. It’s maybe been a month so it was due a clean but really not that bad. She was scolding me saying do not book me again WILL NEVER USE AGAIN Terrible experience. I have been made to feel extremely uncomfortable and unsafe in my own home!

She was right on time and very thorough in her cleaning. She also made the effort to check to see if things were done to my satisfaction. Really satisfied with the level of clean, didn’t cut corners. I would recommend.