Efficient Home Energy

You’re engineer turned up 2hrs after the “we’ll be arriving shortly” txt. I called up to query 3x after the first hour. 1st call told he’ll be there in 5min, 2nd call (30min after the 1st call) I was just hung up on, 3rd call was told he was 2min away. He arrived about 10min after that no apology for his lateness and broke the right hinge off my boiler. I noticed shortly after he left as he had adjusted the hot water to the highest setting scolding me when I went to wash my hands, when opening the flap I noticed the broken hinge. You sent me this google review request via WhatsApp, I notified you if the above the message was read and ignored. It’s been 5/6 days and no response. We won’t be using you next year. The stickers you are referring to are for services done over 3yrs ago. I've attached the sticker left by your engineer that was never dated last year or this along with the confirmation text requesting this review. The booking was completed under my landlords name. If you were more concerned with rectifying the damage vs trying to prove a customer wrong you may have known that.

We had an electrical survey carried out and remedial works completed, and overall it was a very good experience. The engineers were knowledgeable, professional, and genuinely really nice to deal with. They explained things clearly, answered our questions, and never made us feel rushed or pressured. Communication was great throughout, they let us know in advance when they’d be arriving and called before coming, which we really appreciated. The work was carried out efficiently and everything was left tidy.

I recently used Efficient Home Energy for both my electrical and gas safety certificates across my rental properties and was really impressed. They were professional, efficient, and great value for money. The whole process was straightforward, communication was clear, and everything was completed on time. I’d definitely recommend them to other landlords looking for a reliable and cost-effective service.

Good service and at a reasonable price £150 for an EPC and EiCR is very good these days Electricians were professional and helpful, thanks Eros! We needed some extra work done and he prioritized us and did it all ij one day rather than having to do a return visit Also great colustomer service from Lidya in particular!

Excellent service. Very easy to book with transparent competitive prices. Did our EPC, gas and electricity certification and a boiler service. Would definitely recommend.