West Clean

The gentleman who came to clean our house was lovely but it’s fair to say the clean was not up to standard. We paid £275 for a ‘deep clean’ of our small 2-bed flat before our baby arrived. The gentleman who showed up was very polite and brought all this equipment with him. A second person was also supposed to come but didn’t show up until 30 mins before the end of the clean. The gentleman who was with us for the whole morning clearly tried his best but on his own he was unable to meet the standard of ‘deep clean’ we were paying for. We clean our house regularly so specifically wanted someone to come and ‘deep clean’ by moving the furniture and cleaning the areas which wouldn’t usually be cleaned on a weekly basis. The standard of the clean was poor. I would be happy if it was a normal weekly clean but in no way was it a deep clean. The surfaces were wiped, and the floor was hoovered but nothing was moved (they didn’t pull any furniture out to clean under it) and there is still multiple instances where the house is dirty which I wouldnt expect after a deep clean. When the clean was finished we inspected, pulled some furniture away from the wall and showed them multiple areas which were still thick with dust. They gave it a wipe with a tissue but we had to flag it again as it still wasn’t clean and they were clearly keen to leave and get on with their day so after a few flags of things that were not to standard we gave up. Due to our baby arriving in less than a week we will now have to deep clean the flat ourselves - taking care to move things to ensure an acceptable level of cleanliness for a newborn. As I said, the guy was super polite and lovely but the standard of clean just wasn’t good. I assume it would have been better if there were two people cleaning the whole time like there was supposed to be.

I used West Clean for an end of tenancy cleaning and I was very happy with the services they provided. They were able to book my end of tenancy cleaning with very short notice (4-5 days), they arrived on time and completed the cleaning in the timeframe we discussed. They also provided a very competitive price compared to similar companies, including professional carpet cleaning. They provided all the cleaning supplies and equipment, so I didn't have to worry about leaving stuff behind after my move. In the end I received my whole deposit back from my landlord, so I was very pleased with their services and would totally recommend them.

I contacted this company with an emergency job for one of my high profile clients and they turned the job round at incredibly short notice. They inspected and quoted immediately within hours of me calling and had a team of 5 people on the job the very next day. The four storey house was cleaned immaculately after building works next door had left the house and its contents covered in thick dust. I cannot recommend this company highly enough and the person who runs it was extremely helpful and calm in a very stressful situation. FIVE STARS! Would definitely use again.

West Clean did a fabulous job at our end of tenancy clean. My partner and I were away when the clean was done and they emailed me results of the property as well as continuously updating me on the process of the clean. The communication from them was amazing! The results were spotless and we had nothing but praise in the end of tenancy checks from our letting agency. So so pleased and couldn’t recommend them enough for an end of tenancy clean at a good, reasonable price!

We've been with Westclean for well over five years and are very pleased with their level of service. They take on extra work when it's needed, most recently steam-cleaning the hall carpet. Hard-working, polite people; highly recommended.