South London Heating Limited

This company used to be good but has gone downhill. Their customer service is terrible and it takes a long time before you get through to a real person on the phone. I used SLH to install a new boiler and four new column radiators. We were only sent one option for the radiators which felt odd but as we only had limited time (it was close to Christmas) we went with what was suggested. In hindsight I would have liked to have been given more options. The man doing the work was friendly and got the job done, but after fitting the boiler he left a lot of mess and I spent all evening scrubbing dirty marks off my white kitchen sink and walls. The next day, we discovered that two of the radiators that had been ordered were the wrong size. SLH had come to measure them in person so we were confused - the man rang the boss Mark who said that as the store hadn't had the correct sizes in stock he'd just ordered the next closest. He had done this without informing us (and presumably would have kept the money from the cheaper radiators). They simply did not fit. They ordered some radiators in the correct size and went to pick them up, but all that was available at such short notice was a different design to the other radiators. Thankfully they are reasonably similar but I am disappointed to have spent thousands of pounds with SLH only to end up with mismatching radiators in the same room. SLH also tried to charge us for different in cost, despite it being their mistake. We would never have accepted the wrong size radiators. Later, after the work was done, we discovered an enormous hole in the wall behind one of the radiators. It's 20cm wide in some places and stretches the whole length of the radiator. As the radiators are column you can see it in the daylight and it looks awful. We don't know if this happened whilst they were being fitted or if it was already there but we are confused as to why he wouldn't mention this before fitting the radiator, so we at least had the option to get the gaps filled. We are now having to pay more money to a handyman to remove the radiator, fill the gaps, and put it back on. When trying to pay, I had some questions I needed answers to, but couldn't get through to anyone despite my repeated calls and emails. They only got in touch when they thought I might not pay. Sadly I will never be using SLH again.

Amazing company, great work and customer service! We recently moved to London and had our boiler replaced by South London Heating and also our air con installed this summer and we couldn't be happier with both! Mark the director and the office is great. It's definitely our go-to company for heating and cooling. Highly recommended!

I had my boiler serviced and radiators balanced by Will today. Very happy with the professionalism and detail. Highly recommended.

You genuinely can't get better than South London Heating. I've been a customer for well over a decade and have never been disappointed or let down. They always go over and above whether it's regular servicing or emergencies. And they always know their stuff.

We've used SLH for almost 10 years, most critically during a period of a complicated house extension and renting out our property. They've been amazing with sensible and solution focused engineers, and also incredible customer support from Lucy and Kerrie in handling manufacturer warranty claims and urgent responses to keep our tenants happy. Can't recommend them more highly.