Snow White Cleaners

This was the first time we have ever had someone to come and clean our rented flat , we had a spring clean as a reset for the new year getting to the areas that we always too busy to tackle like skirting, dusting, cupboards etc . Amazing reset , lovely cleaners they were so friendly when they came in and started immediately at work. They also did not need as long as they had quoted for so amended this at the end. Great work! Thank you so much

After receiving a glowing recommendation from a friend I booked a deep clean with Snow White Cleaners. I was very impressed that they arrived spot on time and managed to get all the work carried out in the time estimated. Juliette and her co worker listened to my requirements in more detail and worked very hard. they brought all their own equipment even a small ladder and I have been very impressed and very grateful for all their hard work and knowledge of what not to use on marble worktops and they even came with appropriate cleaner. Thankyou to the whole team.

Dani was great! She arrived on time and thoroughly cleaned. Would recommend.

I'll be honest, at first I wasn't sure if they will deliver. Oh boy was I wrong. They did an even better job than I thought. Everything was spotless by the time they've finished. The cleaners were super friendly and efficient. I don't think the oven was ever this clean. Thank you, thank you, thank you! The carpet cleaning was quick and excellent! Definitely highly recommend company!

I retained Snow White cleaners for my cleaning services. One morning the cleaner was in the upstairs bathroom and it sounded as though a small bomb had gone off in the house. I went upstairs and found substantial damage to the house, my shower screen had crashed to the floor, the blind next to it had become partially detached and the screen had smashed the sink and vanity unit. The repair costs were more than £3500. The owner assured me that Snow White would make good the damage but the company is now refusing to pay. The cleaner is claiming to have not slipped or fallen and that the shower screen and blind spontaneously broke themselves. Do not use this company would be my advice based on my terrible experience with them. Particularly unsuited to properties with items in that you don’t want to be smashed to pieces. Edited to respond to the owner: Our builders of the house were exemplary and I prefer their opinion over the opinion of your ‘skilled builders’ who never visited or inspected the property. Hopefully they are more skilled than your cleaning staff if they actually do any building work for you….the shower screen in question was in situation and functioning perfectly well with no signs of movement or issues for more than a year and a half. On the day your company visited to clean your staff succeeded in breaking the blind and also dislodging the shower screen. No one is saying that a cleaner smashed through a toughened glass screen with a feather duster you are just making things up. Your cleaner said she did not even touch the shower screen and offered no explanation for the broken blind. She never touched anything it was all a complete coincidence that two items got damaged and one fell whilst she was in the bathroom is your position. Well obviously that is nonsense. An accident of some kind clearly happened but your refusal to make good the damage is unacceptable as is the fact the cleaner very clearly lied about not touching anything. Whether you are insured is neither here nor there. If you didn’t carry insurance at all, according to you/your faulty grasp of reality, I would have no recourse for the damage, or if your insurer doesn’t accept the claim, you have no liability either. Either way. No liability for you! Your understanding of negligence liability in tort and of your duties to supply of services with reasonable care (which are duties you have, independent of insurance carried, or not carried) is every bit as poor as your customer service, trustworthiness, and general standard of competence. Edited to address additional response of owner: My property was not visited by any ‘skilled builder’. One of your company’s own directors and shareholders visited the building. I know this from companies house records which are freely available. Once again you are trying to mislead people including myself and readers of this thread by suggesting there was an impartial assessment of the matter. There was no such assessment you simply gave the view of your own company which has as far as I can see has precisely no experience in any building projects of any consequence whatsoever. Further you were sent the manufacturer’s recommendations for product installation which my builders confirmed had been complied with including as to sealant use. Your insurers are irrelevant to me they did not clean my house but, as anyone who has any experience of law or insurance knows, insurers invariably refuse to accept liability for anything, which has zero bearing on the liability of the insured (or uninsured) itself. In this case your insurers wrote to me in a language hardly even recognisable as English denying the claim and I frankly could not therefore care less what their opinion is either.