Peter Brown

100% Top Class service. Peter Browns company have installed two Worcester Bosch Boilers (& some radiators) at our home in Pinner. One around 2005 & a replacement three years ago. Both trouble free/speedy installs. A copper pipe gas supply outside nr our gas meter developed a pinhole leak late on Tuesday 21 Oct. After turning off the gas supply to the house we emailed Peter Brown (@ around 9pm) explaining we were in a bit of a fix, i.e. heating,hot water, & cooker all out of service. Mr Brown called us the next morning first thing & agreed to try his best to help. By 10:30am a qualified GasSafe engineer had arrived & by circa 11:30am the issue had been totally resolved. These guys are experienced professionals who get things sorted. I have no hesitation in recommending the company.

A highly professional yet flexible and customer focussed company. The onsite staff were great and really considerate. They delivered exactly what the said that they would but accommodated dynamic requirements as issues were discovered. I would not hesitate to use them again

I booked Peter Brown to replace a radiator thermostatic valve and to replace an under-bath shower pump. Peter Brown did not quote a price for the job, only an hourly rate. The work was done on 9th February 2026. They took my credit card details before starting the work to ensure that they would get paid - I'm not enthusiastic about that, as you don't always know if the work will be up to standard. The plumber was efficient, tidy and avoided having to drain down the system. After he went I noticed on his handwritten invoice he had written, in relation to the new shower pump he had supplied, "no warranty as unable to install to MI". He did not explain this to me, and I emailed the company twice to ask for an explanation particularly whether the failure to install to manufacturer's instructions could affect the performance of the pump. I still don't have an answer, and am therefore reducing my star rating for this company - and I don't think I would use it again.

64% more expensive than competition; Reluctant to fix incorrect installation Overall Rating: 2 stars Update (12th Dec): Peter (Director) also lied on TrustedTraders stating that the incorrect installation was fixed within 1 working day, whereas after my own follow ups with him, he only sent someone on the 6th calendar day. Work: Supply and install a WorcesterGreenstar 4000 30kW combi boiler at the exact same location as earlier WorchesterGreenstar model, and connecting to the existing pipe work. Install a new horizontal flue with Plume Management Kit outside. 2 days labour work by 1 person, Benard Value: 1 star: 64% more expensive than Heatable. Peter Brown charges 25% markup on all material costs (plus 20% VAT) Customer Care and communication: 1 star: Peter (Director) refused to accept my concern regarding their incorrect installation of the plume management kit, and he was reluctant to correct it. Quality: 3.5 stars: Water dripping from the horizontal plume management extension kit due to incorrect installation as condensate was not flowing back to the boiler Value: 1 star They charge 25% markup on all material costs (plus 20% VAT) and their total price is 64% more expensive than Heatable. Peter Brown charged £3,238 excl VAT (£3,885 incl VAT) without optional extras, while in comparison, Heatable quote is 64% cheaper(!!) for the exact same job with labour and same materials. Heatable qoute is only £1,970 excl VAT, (£2,365 incl VAT). Similarly, via Worchester website the same boiler installation can be booked for the portion(!) of Peter Brown's price. Peter (Director) was not willing to negotiate the price in good faith to remove the 25% markup on materials, and he insisted that every tradesman does charge the same markup. Customer Care and communication: 1 star Peter (Director) refused to accept my concern regarding their incorrect installation of the plume management kit outside with water dripping on my porch from condensation. I had to follow up with multiple emails asking him to correct the installation, as the 1m plume extension looked horizontal rather than raised. Peter (Director) remained reluctant to admit that they didn't install it correctly, and told me that just to keep me happy as a customer he is sending someone to raise the plume management kit. Once it was corrected and raised, the water dripping stopped. I didn't find Peter (Director) to operate in a transparent manner. When I asked for a detailed breakdown of costs including labour and material before the work has started he didn't reply for 3 days, and when he did respond, it was in a dismissive way saying that I have agreed and paid the deposit, and it does not make a difference what the breakdown is. But just to keep me happy he provided breakdown. What their quote fails to mention is that they charge customers for materials at purchase price plus 25% markup. Only when I disputed the high price on the material costs, Peter said that the 25% markup is mentioned on their website, however this T&C from their website is not sent to the customers with the quote and work details. Quality: 3.5 stars. The horizontal flue outside with plume management extension kit wasn't installed as per manufacturer instructions, resulting in water dripping on the porch (like pouring from a glass every min) when the heating was on. There has been no obvious upward slope installed by Peter Brown to allow the condensate to flow back to the boiler. No care was taken when sealing with cement the flue inside and outside: rough cementing without smoothing it over and letting cement drip on walls without clearing it off while cement was wet.

I would highly recommend Peter Brown. Pricing was very reasonable and I found the whole service highly professional and swift. Items were put back in place on completion of the job, which was nice. I would highly recommend this company. Very ethical.