Appliance Centre

I am writing this to warn people to NOT buy from Appliance Centre. Appliance Centre currently owes me a refund of more than 500 pounds that is more than a month old. I purchased a dryer on 3 December with an expectation that it would be delivered on 6 December (which was the delivery data available from Appliance Centre). The dryer did not arrive on 6 December. I called and they said they expected it the next day. By the 8th of December, still no dryer. By 12 December, I requested that my order be cancelled and I receive a full refund which was agreed by Appliance Centre on the phone. I also requested confirmation via their live chat, but received no response. I called again just before Christmas and was told on the phone I would get an email confirmation by the end of the day and that my refund had been processed. By 5 January I still had no refund. I called Appliance Centre again and told they would process my refund. By 7 January, I called again several times for an update but no one answered. I suspected at this point my calls were being screened. I then called from my work number and got through, but was first hung up on. When I called again the person was very rude, said it was with his manager and there was nothing he could do and then promptly hung up on me again. At this point, I still have not received a refund.

Genuinely appalled at the behaviour of the call handler for this company. Engineer attended in October and was excellent – diagnosed the fault quickly. Promised to source the part needed. We then did not hear anything for weeks. Upon chasing ourselves, we were told that they were not able to source it. We managed to source it ourselves within 24 hours and order it, and book the engineer to fit it. The engineer did not attend on the planned day, despite not cancelling the appointment in advance. When I phoned to try and rebook, the call handler was repeatedly exceptionally rude, shouted at me on the phone, and hung up on me. I tried to call back to enquire when it would be possible to book a date and he hung up on me again a total of five times over two days. Genuinely shocked at his behaviour. We are now left in a position where we have no engineer booked, no idea when we will hear when one is available and Christmas is around the corner and our oven does not work. We are unable to use another company without wasting money as we have already paid the fee. Extremely disappointing.

Don't deserve even one star. Ordered for delivery, order, time and date confirmed by email. Came to the day of the delivery and when time of delivery was due I contacted for an update. Was told they don't have in stock and would let me know when it was. So they accepted an order without having the goods available in the first place and knowing they would never honour the agreed time. 4 days consistently requesting an update and acknowledgement of my cancellation due to not receiving my order until they responded. No explanation. I should have read the reviews but thought, local company let's support them. Not again. Don't order from them, you won't get your order and communication will stop. I have informed trading standards as this is unacceptable and shouldn't be allowed as they consistently accept orders falsely it seems from fellow reviewers. Look across other review sites, it gets worse.

** Thank you for your answer. I couldn’t have described your behaviour better myself — you gave everyone a display of your kindness ;) I’m really happy I dodged this bullet. ** I don't normally leave negative comments online but this time I am furious. I understand that you might need to cancel the appointement but: 1)give me a reason 2) offer another day when your technician can come 3) no need to be rude. Ever. In order that is what happened: 1) I received an email saying nothing more than "booking cancelled" 2) I contacted them by phone just to know why and being extremely polite cause maybe we could just have rearranged, it can happen... and they told me "the technician is not available" and hanged up on me while I was proposing a reschedule...... so rude. 3) I contacted the online chat explaining what happened and again they closed the chat on me with no diplomacy at all. So this is it. 1 star just because there is no option to give less. How can you trust such a company? I work in dwellings and I will surely spread the voice of my experience.

DO NOT USE THIS COMPANY! I have given 1 star, only because I wasn't sure how to give 0 stars. I booked in a repair for a dishwasher on Thursday, for the engineer to come on Friday. Friday morning I received an email stating "Status: Cancel", that was all, no explanation, no option to rebook. I called them straight back and they said they would book it in for Monday. I asked for a confirmation, but they wouldn't send one. By now I was getting suspicious. I called on Monday, the same guy, Sam, answered the phone. I asked if he could tell me what time roughly they would be there, he said between 10 and 12. When I asked if that was definite he started swearing and then out of the blue he said it's f...ing cancelled alright, repeated it and put the phone down. I was shocked, not only is this company unreliable, but also rude and dare I say it, maybe a bit unstable. DO NOT USE THEM!